Return & Refund Policy

Thank you for shopping with VORIK. We want you to feel confident when purchasing from us. This Return & Refund Policy explains how returns, exchanges, cancellations, and refunds are handled.

By placing an order with VORIK, you agree to the terms described below.

1. Return Period

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be:

Unused;
In its original condition;
Free from signs of wear, damage, scratches, or alteration;
Returned with its original packaging, when applicable;
Accompanied by proof of purchase or order number.

If more than 30 days have passed since your order was delivered, we may not be able to offer a return or refund.

2. How to Start a Return

To start a return, please contact our support team at:

Email: [Insert Support Email]

Please include:

Your full name;
Order number;
Email used at checkout;
Reason for the return;
Clear photos of the item, if requested.

Please do not send any item back without contacting us first. Returns sent without approval may not be accepted.

3. Return Approval

After receiving your return request, our team will review it and provide return instructions if your request is approved.

Approval may depend on:

Return eligibility;
Product condition;
Return window;
Order information;
Photos or evidence provided;
Reason for return.

VORIK reserves the right to refuse returns that do not meet the requirements of this policy.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

Original shipping costs are non-refundable, unless required by law or unless the return is caused by an error from VORIK.

We recommend using a trackable shipping service when returning an item. VORIK is not responsible for returns lost in transit.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method.

Please allow 5 to 10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.

6. Partial Refunds

In some situations, only a partial refund may be granted.

This may apply when:

The item shows signs of use;
The item is not returned in its original condition;
The item is damaged after delivery;
Parts, packaging, or accessories are missing;
The return is received outside the allowed return period, at our discretion.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been worn or used;
Items with scratches, damage, or signs of wear;
Customized or personalized products;
Gift cards;
Final sale items;
Promotional free gifts;
Items returned without approval;
Items damaged due to misuse or improper care.

For hygiene and quality reasons, we reserve the right to refuse returns that show signs of use.

8. Exchanges

We may offer exchanges depending on product availability.

If you would like to exchange an item for a different size, style, or product, please contact our support team.

If the requested replacement item is unavailable, we may offer store credit, another available product, or a refund according to this policy.

Customers may be responsible for shipping costs related to exchanges unless the exchange is due to our error.

9. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number;
Clear photos of the item;
Clear photos of the packaging;
A short description of the issue.

After reviewing the case, we may offer a replacement, exchange, store credit, or refund depending on the situation.

Items damaged by misuse, improper care, accidents, scratches, exposure to chemicals, or normal wear are not considered manufacturing defects.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We can only cancel an order if it has not yet been processed, fulfilled, or shipped.

Once an order has been shipped, it cannot be canceled and must follow our standard return process.

11. Address Errors

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders delayed, lost, returned, or delivered incorrectly due to customer address errors.

If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

12. Lost or Stolen Packages

If tracking shows that your package was delivered, but you did not receive it, please first check with:

Your local carrier;
Mailbox or delivery area;
Building reception;
Household members;
Neighbors.

VORIK is not responsible for stolen packages or packages marked as delivered by the carrier.

If your package appears to be lost in transit, please contact our support team and we will help review the case using the available tracking information.

13. Customs Duties and Import Fees

International orders may be subject to customs duties, import taxes, VAT, or local fees depending on the destination country.

These charges are the responsibility of the customer and are not refundable by VORIK.

If a package is refused due to customs duties or import fees, shipping costs and any related charges may be deducted from any eligible refund.

14. Delayed Orders

Delivery times are estimates and may vary due to customs, carrier delays, holidays, weather, local postal services, or circumstances outside our control.

If an order cannot be shipped within the promised timeframe, we will provide an update when required and offer the available options according to applicable law.

15. Promotional Items and Free Gifts

Promotional items, free gifts, and limited-time bonus products may not be eligible for return, exchange, or cash refund.

If your order included a free gift and you return the main purchased item, the free gift may also need to be returned. If it is not returned, its value may be deducted from the refund.

16. Warranty Claims

VORIK offers a warranty against manufacturing defects.

This warranty does not cover:

Scratches;
Natural wear;
Fading caused by improper care;
Drops;
Loss or theft;
Exposure to chemicals;
Damage caused by water, sweat, chlorine, salt water, or perfumes;
Damage caused by third parties;
Misuse or accidental damage.

To submit a warranty claim, please contact us with your order number and clear photos of the issue.

17. Refund Method

Refunds are issued to the original payment method used at checkout.

We cannot refund to a different card, account, or payment method.

If your original payment method is no longer active, please contact your bank or payment provider for assistance.

18. Contact Us

If you have any questions about returns, refunds, exchanges, or warranty claims, please contact us: