Shipping Policy

Thank you for shopping with VORIK. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with VORIK, you agree to the terms described below.

1. Order Processing Time

All orders are processed after payment confirmation.

Our standard processing time is usually 1 to 5 business days, depending on order volume, product availability, verification, and fulfillment conditions.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During high-demand periods, product launches, promotions, holidays, or seasonal sales, processing times may be slightly longer.

2. Shipping Destinations

VORIK ships internationally to multiple countries and regions.

Our main shipping markets include:

United States;
Canada;
Australia;
New Zealand;
United Kingdom;
Selected international regions.

Available shipping options may vary depending on the customer’s location and will be displayed at checkout.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout before payment.

Shipping rates may vary depending on:

Destination country;
Shipping method;
Order value;
Package weight;
Promotional offers;
Free shipping conditions, when available.

If free shipping is offered, the minimum order value and eligible regions will be clearly displayed on the website or at checkout.

4. Estimated Delivery Times

Delivery times are estimates and may vary depending on the destination country, carrier, customs processing, local postal service, holidays, weather conditions, and other factors outside our control.

Estimated delivery times may vary by region:

United States: 7 to 15 business days;
Canada: 8 to 18 business days;
United Kingdom: 7 to 15 business days;
Australia: 8 to 18 business days;
New Zealand: 8 to 20 business days;
Rest of World: 10 to 25 business days.

These estimates do not include order processing time.

Please note that delivery times are not guaranteed unless a specific guaranteed shipping method is offered at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number, when available.

Tracking information may take a few days to update after the order has been dispatched.

If your tracking status does not update immediately, please allow additional time for the carrier to scan and process the package.

6. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local fees depending on the destination country.

These charges are not always included in the product price or shipping cost.

If customs duties, import taxes, or local fees apply, they are the responsibility of the customer and may be collected by the carrier, postal service, or local customs authorities.

VORIK is not responsible for customs delays, rejected packages, or additional fees charged by the customer’s country.

We recommend checking your local import rules before placing an order.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

VORIK is not responsible for orders delayed, lost, returned, or delivered incorrectly due to:

Wrong address;
Missing apartment, unit, or house number;
Incorrect postal code;
Incorrect country or region;
Customer typing errors;
Unavailable recipient.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order.

We cannot guarantee address changes after an order has been processed or shipped.

8. Delivery Delays

While we work to ship orders as quickly as possible, delivery delays may occur.

Possible causes include:

Customs inspections;
Carrier delays;
Weather conditions;
Public holidays;
High shipping volume;
Local postal service delays;
Incorrect address information;
International logistics disruptions.

VORIK is not responsible for delays caused by carriers, customs authorities, or events outside our control.

9. Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you did not receive it, we recommend:

Checking your mailbox, front desk, building reception, or delivery area;
Asking neighbors or household members;
Contacting the local carrier or postal service;
Confirming that the shipping address was correct.

VORIK is not responsible for stolen packages or packages marked as delivered by the carrier.

If your package appears to be lost in transit, please contact our support team so we can help review the situation with the available tracking information.

10. Returned Packages

Orders may be returned to sender due to:

Incorrect or incomplete address;
Failed delivery attempts;
Unclaimed package;
Refusal to pay customs duties or import fees;
Delivery restrictions in the destination country.

If an order is returned to us, we may contact the customer to arrange reshipment or provide available options.

Additional shipping fees may apply for reshipment.

Original shipping costs, customs fees, and handling fees may not be refundable.

11. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed, fulfilled, or shipped, we may not be able to cancel it or make changes.

If your order has already been shipped, it will be handled according to our Return & Refund Policy.

12. Pre-Orders or Backordered Items

If an item is sold as a pre-order or becomes temporarily unavailable, the estimated shipping date will be communicated on the product page or by email when applicable.

If your order includes both in-stock and pre-order items, they may be shipped together or separately depending on availability.

13. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with:

Your order number;
Clear photos of the damaged package;
Clear photos of the product;
A brief description of the issue.

We will review the case and provide the best available solution according to our policies.

14. Shipping Restrictions

Some products or destinations may be subject to shipping restrictions.

If we are unable to ship to your country or region, the order may be canceled and refunded.

We reserve the right to refuse or cancel orders that cannot be fulfilled due to shipping limitations, customs restrictions, carrier limitations, or legal requirements.

15. Contact Us

If you have any questions about shipping, tracking, or delivery, please contact our support team: